Education:

Certification:

Only CCNP, CCDP, CCIP, and CCIE will be considered.

Key Skills:

Specific experience with Cisco routers, Layer 2-3 switching, Layer 4-7 content switching, network management of Cisco Works, HP Open View, and MRTG, HP Jet Direct configuration, TCP/IP addressing and sub-netting, and CAT5 TIA-568-N cabling termination and specifications.
Solid understanding of routed and switched network environments Extensive experience with network management standards (SNMP, RMON, RMON2) Performance analysis and documentation with daily, weekly and monthly reporting Strong understanding of security issues and hacking techniques Provide 24x7 network support when needed .

Job Requirements:

The successful candidate must have 2 to 4 years hands-on experience in LAN/WAN networking, with an advanced knowledge of NT, 2000 Advanced Server.
He/she must have in depth experience TCP/IP Routers, e-mail, Firewalls, IPSec, VPN, and public-key infrastructure.
Relevant certifications are required. Self-motivated and capable of working independently and as part of a team. Excellent oral and writing communication skills Willing to travel. 

Education:

Certification:

Only CCNP, CCDP, CCIP, and CCIE will be considered.

Qualifications and skills:

3-5 years of relevant experience in software development
Solid grasp of the following technologies/concepts: VXML, VoIP, IVR, XML, Speech Recognition and VoIP
Strategies / Development
Strong knowledge of IVR and VoIP System configurations
Hands on experience with debugging / tracing tools
Working experience with some of the following application servers: Tomcat, BEA WebLogic, ISS, SUN One
or IBM WebSphere
Solid grasp in networking concepts (TCP/IP, LDAP, VoIP…etc…)
Working experience with some of the software design and development tools (Sun ONE Studio, XML Spy, MS
Visual Studio.NET, JBuilderX, MS Visio, Rational Rose)
Knowledge of MS SQL Server and Oracle Development and Administration
Solid grasp in development on Linux and Windows
Solid understanding of software engineering concepts
Experience in Software Development Life Cycle
Knowledge of object oriented analysis and modeling techniques (RUP
methodology)
Technical certification: related certifications are advantageous
Excellent verbal/ written communication skills (Arabic and English)
Self motivation along with the ability to deliver
Strong analytical and problem solving skills
Ability to work as a part of a team as well as independently

Job Requirements:

Take ownership of code standards and development environment .
Work closely with different roles on the team (Developers, network administrators, analysts, DBAs, project managers and QA officers)

Education:

Certification:

Only CCNP, CCDP, CCIP, and CCIE will be considered.

Key Skills:

Technical architecture and implementation of projects in support of
the client's call center.

Call center technology skills: CTI, IVR, ACD, workforce management, call routing, call recording, and
quality control are critical to success in this position. Responsibilities will also include
architecture, analysis, specification development, and testing in support of call center projects.

Job Requirements:

Minimum 5-7 years in design, deployment and support of voice and
data networks.
Experience architecting high-availability, mission critical systems

Knowledge of call center technologies including IVR /VRU, CTI, ACD, Call Routing, Workforce
Management.

Experience in developing functional and technical specifications

Experience in IVR design, writing test plans/cases for call center projects, testing call center
applications and hardware, Genesys CTI implementation

Extensive knowledge of ISDN-BRI and PRI networks, frame relay, standard E-1, Voice Compression, SDN,
VOIP, SIP, TCIP and IP networking concepts including ATM, and CTI. Certification in Interactive
Intelligence required.

Previous hands-on project deployment of Interactive Intelligence CIC and EIC environments.

Knowledge of CRM products

Knowledge of H.323, IP and SIP protocols

MCSE or equivalent work experience with design and administration of Microsoft networks including
Routers, Switches and Hubs is a must.

Cisco CCDP, CCNP preferred.

LAN/WAN designs utilizing best practice switching/routing technologies and topologies with network
trace/capture/analysis software, routing protocols, TCP/IP, Quality of Service, IP multicasting.

Understanding of end-to-end data flows and traffic patterns.

New and best of breed product and technology evaluations and research, integration testing with voice
and data network impact analysis, modeling, network capacity planning.

Knowledge of networking services such as DHCP, BOOTP, DNS, Internet connectivity.

Knowledge of Network Security technologies and products.

Familiar with remote access technologies (i.e. VPN) and video conferencing technology.

Experience in Session Initiation Protocol solutions with one or more common WAN routing protocols
(RIP, OSPF, EGIRP, BGP).

Carrier Technology: B-ISDN, DSL, Ethernet, FDDI, Frame Relay, ISDN, and SONET.

Network Protocols: HSRP, HML, SIP, IPX, LAPB, Link Control, Link State Routing, RIP, SMTP, SNMP,
TCP/IP, TELNET.

Strong interpersonal skills and presentation skills.

Excellent English writing skills in the support of client RFx*s presentations and communications.

Must be extremely responsive in the support of client technical issues and problems. 

Job Responsibility :

Job Requirements:

Ability to multitask and manage priorities Bilingual (Arabic, English). French is a plus.

Qualifications :

Minimum of Bachelor Degree in Computer Science Minimum of 4 Years experience CCNP, CCDP, CCSP, CCIP, OR CCIE is a must Communication Skills, ability to communicate technical information to non-technical personnel Knowledge of Windows and LINUX OS are a plus Knowledge of a range of computer networking systems and languages Solid knowledge of computing and network hardware and equipment .